1.B.6.c. Social media policy

Measure Up: A Guide to the NARR Standard and Code of Ethics > 1.B. Uphold Residents’ Rights > 1.B.6. Resident information > 1.B.6.c. Social media policy

Rule

Policies and procedures, including social media, protecting resident and community privacy and confidentiality.

Levels

I

II

III

IV

✔

✔

✔

✔

This standard rule applies to all recovery residence levels of support.

Guidance

Given the rise of social media and the fact that many recovery residence providers overlook this communication platform with regards to privacy and confidentiality, NARR specifically highlights the need for a social media policies and procedures for staff. Many recovery residences are starting to develop rules for residents as well. NARR does not provide any guidance around what types of social media policies and procedures should be in place. Affiliates may establish guidelines and/or develop consensus amongst certified recovery residence providers.

Evaluation

  • Is there a policy and procedure, including social media, protecting resident and community privacy and confidentiality?
  • Are staff and leadership trained on the confidentiality policies and procedures?

Evidence

  • Policy and procedure

  • Staff handbook / Code of conduct

References

Course Syllabus

Not Enrolled
1.A.1. Use mission and vision as guides for decision making
1.A.1.a. Mission
1.A.1.b. Vision
1.A.2. Adhere to legal and ethical codes and use best business practices
1.A.2.a. Business entity
1.A.2.b. Insurance
1.A.2.c. Property permission
1.A.2.d. Legal compliance
1.A.2.e. Ethical marketing
1.A.2.f. Background checks
1.A.2.g. Paying residents
1.A.2.h. Financial boundaries
1.A.2.i. Code of Ethics
1.A.3. Financial accounting
1.A.3.a. Fee transparency
1.A.3.b. Accounting system
1.A.3.c. Refund policies
1.A.3.d. 3rd party payments
1.A.4. Data collection
1.A.4.a. Resident information
1.B.5. Rights and Requirements
1.B.6. Resident information
1.B.6.a. Secured records
1.B.6.b. Confidentiality
1.B.6.c. Social media policy
1.C.7. Peer governance
1.C.7.a. Resident driven
1.C.7.b. Grievance policy
1.C.7.c. Community posts
1.C.7.d. Length of stay
1.C.7.e. Resident voice
1.C.8. Resident involvement
1.C.8.a. Reciprocal responsibility
1.C.8.b. Leadership roles
1.C.8.c. Recovery process
Recovery Residence Certification
3.G.20. Promote purpose
3.G.20.a. Meaningful activities
3.G.21. Recovery planning
3.G.21.a. Person-centered plan
3.G.21.b. Recovery capital
3.G.21.c. Peer roles
3.G.22. Community supports
3.G.22.a. Resource directory
3.G.22.b. Resource linkage
3.G.23. Mutual support
3.G.23.a. Weekly schedule
3.G.23.b. Mutual aid
3.G.24. Recovery support services
3.G.24.a. RSS
3.G.24.b. RSS Staff
3.G.25. Clinical services
3.G.25.a. Clinical services
3.H.26. Respectful environment
3.H.26.a. Model recovery
3.H.26.b. Trauma informed
3.H.26.c. Resident input
4.J.30. Responsive neighbor
4.J.30.a. Contact information
4.J.30.b. Complaint response
4.J.30.c. Neighbor interaction
4.J.31. Courtesy rules
4.J.31.a. Preemptive policies
4.J.31.b. Parking