1.C.7.c. Community posts

Rule

Verification that written resident’s rights and requirements (e.g. residence rules and grievance process) are posted or otherwise available in common areas.

Levels

I	II	III	IV
✔	✔	✔	✔

This rule apples to all levels of recovery residences.

Guidance

Recovery residences must make the house rules and grievance process readily available. This is typically done by posting these documents on the community bulletin board or in a binder stored within common areas within reach property. As technology has progressed, some have begun making these documents digitally available through a website or app. If a provider relies on the digital method, they must show how all residents have access to the technology required to access the required posts. To be on the safe side, providers may consider both posting printed copies in the common areas of each property and making them available through digital technology.

Evaluation

Are resident’s rights and requirements (House rules) posted or available in common areas?
Is the grievance process posted or available in common areas?

Evidence

Policy and procedure
Onsite visual confirmation of house rules
Onsite visual confirmation of grievance process

References

Course Syllabus

Not Enrolled

Measure Up: A Guide to the NARR Standard and Code of Ethics

	1. ADMINISTRATIVE AND OPERATIONAL
	1.A. Operate with Integrity
	1.A.1. Use mission and vision as guides for decision making
	1.A.1.a. Mission
	1.A.1.b. Vision
	1.A.2. Adhere to legal and ethical codes and use best business practices
	1.A.2.a. Business entity
	1.A.2.b. Insurance
	1.A.2.c. Property permission
	1.A.2.d. Legal compliance
	1.A.2.e. Ethical marketing
	1.A.2.f. Background checks
	1.A.2.g. Paying residents
	1.A.2.h. Financial boundaries
	1.A.2.i. Code of Ethics
	1.A.3. Financial accounting
	1.A.3.a. Fee transparency
	1.A.3.b. Accounting system
	1.A.3.c. Refund policies
	1.A.3.d. 3rd party payments
	1.A.4. Data collection
	1.A.4.a. Resident information
	1.B. Uphold Residents’ Rights
	1.B.5. Rights and Requirements
	1.B.5.a. Applicant orientation
	1.B.6. Resident information
	1.B.6.a. Secured records
	1.B.6.b. Confidentiality
	1.B.6.c. Social media policy
	1.C. Culture of Empowerment
	1.C.7. Peer governance
	1.C.7.a. Resident driven
	1.C.7.b. Grievance policy
	1.C.7.c. Community posts
	1.C.7.d. Length of stay
	1.C.7.e. Resident voice
	1.C.8. Resident involvement
	1.C.8.a. Reciprocal responsibility
	1.C.8.b. Leadership roles
	1.C.8.c. Recovery process
	1.D. Develop Staff Abilities
	1.D.9. Role modeling
	1.D.9.a. Self-care
	1.D.9.b. Boundaries
	1.D.9.c. Staff support
	1.D.9.d. Positive regard
	1.D.10. Staff qualifications
	1.D.10.a. Social model skills
	1.D.10.b. Credentials
	1.D.10.c. Staff development
	1.D.11. Culturally responsive
	1.D.11.a. Priority population
	1.D.11.b. Cultural training
	1.D.12. Job descriptions
	1.D.12.a. Roles and qualifications
	1.D.12.b. Resource linkage
	1.D.12.c. KSA
	1.D.13. Staff supervision
	1.D.13.a. Performance development
	1.D.13.b. Acknowledgements
	1.D.13.c. Work environment
	2. PHYSICAL ENVIRONMENT
	2.E. Home-like Environment
	2.E.14. Individual needs
	2.E.14.a. Clean and maintained
	2.E.14.b. Home-like furnishings
	2.E.14.c. Entrances and exits
	2.E.14.d. 50+ sq. ft. per bed
	2.E.14.e. Sink-toilet-shower
	2.E.14.f. Personal storage
	2.E.14.g. Food Storage
	2.E.14.h. Laundry
	2.E.14.i. Appliances
	2.E.15. Community building
	2.E.15.a. Meeting space
	2.E.15.b. Group space
	2.E.15.c. Dining area
	2.E.15.d. Recreational area
	2.F. Safe Healthy Environment
	2.F.16. Sober living
	2.F.16.a. Prohibited substances
	2.F.16.b. Prohibited items
	2.F.16.c. Drug screening
	2.F.16.d. Medication storage
	2.F.16.e. Peer accountability
	2.F.17. Home safety
	2.F.17.a. Functional and hazard free
	2.F.17.b. Health & safety codes
	2.F.17.c. Inspections & drills
	2.F.18. Promote health
	2.F.18.a. Smoking
	2.F.18.b. Universal precautions
	2.F.19. Emergency plan
	2.F.19.a. Procedures & postings
	2.F.19.b. Emergency contacts
	2.F.19.c. Emergency orientation
	2.F.19.d. Overdose readiness
	3. RECOVERY SUPPORT
	3.G. Facilitate Recovery
	3.G.20. Promote purpose
	3.G.20.a. Meaningful activities
	3.G.21. Recovery planning
	3.G.21.a. Person-centered plan
	3.G.21.b. Recovery capital
	3.G.21.c. Peer roles
	3.G.22. Community supports
	3.G.22.a. Resource directory
	3.G.22.b. Resource linkage
	3.G.23. Mutual support
	3.G.23.a. Weekly schedule
	3.G.23.b. Mutual aid
	3.G.24. Recovery support services
	3.G.24.a. RSS
	3.G.24.b. RSS Staff
	3.G.25. Clinical services
	3.G.25.a. Clinical services
	3.H. Model Prosocial Behaviors
	3.H.26. Respectful environment
	3.H.26.a. Model recovery
	3.H.26.b. Trauma informed
	3.H.26.c. Resident input
	3.I. Sense of Community
	3.I.27. Family-like
	3.I.27.a. Food preparation
	3.I.27.b. Housing choice
	3.I.27.c. Chores
	3.I.27.d. Household expenses
	3.I.27.e. Household meetings
	3.I.27.f. Common areas
	3.I.28. Internal community
	3.I.28.a. Informal activities
	3.I.28.b. Formal activities
	3.I.28.c. Social activities
	3.I.28.d. Milestone rituals
	3.I.29. External community
	3.I.29.a. Recovery linkage
	3.I.29.b. Recovery mentor
	3.I.29.c. Mutual aid meetings
	3.I.29.d. Resource linkage
	3.I.29.e. Multi-membership
	3.I.29.f. Social bonds
	4. GOOD NEIGHBOR
	4.J. Be a Good Neighbor
	4.J.30. Responsive neighbor
	4.J.30.a. Contact information
	4.J.30.b. Complaint response
	4.J.30.c. Neighbor interaction
	4.J.31. Courtesy rules
	4.J.31.a. Preemptive policies
	4.J.31.b. Parking