3.G.24.b. RSS Staff

Rule

Ongoing performance support and training are provided for staff.

Levels

I	II	III	IV
N/A	N/A	✔	✔

This rule applies to Level III and IV.

Guidance

This rule is specific to NARR standard 3.G.24 regarding the delivery of structured recovery support services and/or life skills development. As such, it is a delineating factor between lower (Is and IIs) and higher (IIIs and IVs) levels of support. In addition to being trained or credentialed to deliver the recovery support services reference in standard 3.G.24, staff must also receive supervision. Within this rule, NARR uses the phrase, “ongoing performance support and training” to describe what behavioral health clinicians refer to as “supervision”. While administrative oversight is important, “supervison” in this context refers to supporting staffs performance in a role or delivering a particular service with fidelity. This includes support around self-care and maintaining ethical boundries. Workforce skills development, role boundaries and fidelity to the service model are important across all recovery residences, but it is vital for level IIIs and IVs. Higher levels of support serve higher needs and more vulnerable populations.

Evaluation

Is there evidence that staff who provide recovery support services or life skills development referenced in NARR standard 3.G.24 receive ongoing performance support and training (supervision)?

Evidence

Evidence that this rule is being upheld should be found in the leadership manual.

Resources

Course Syllabus

Not Enrolled

Measure Up: A Guide to the NARR Standard and Code of Ethics

	1. ADMINISTRATIVE AND OPERATIONAL
	1.A. Operate with Integrity
	1.A.1. Use mission and vision as guides for decision making
	1.A.1.a. Mission
	1.A.1.b. Vision
	1.A.2. Adhere to legal and ethical codes and use best business practices
	1.A.2.a. Business entity
	1.A.2.b. Insurance
	1.A.2.c. Property permission
	1.A.2.d. Legal compliance
	1.A.2.e. Ethical marketing
	1.A.2.f. Background checks
	1.A.2.g. Paying residents
	1.A.2.h. Financial boundaries
	1.A.2.i. Code of Ethics
	1.A.3. Financial accounting
	1.A.3.a. Fee transparency
	1.A.3.b. Accounting system
	1.A.3.c. Refund policies
	1.A.3.d. 3rd party payments
	1.A.4. Data collection
	1.A.4.a. Resident information
	1.B. Uphold Residents’ Rights
	1.B.5. Rights and Requirements
	1.B.5.a. Applicant orientation
	1.B.6. Resident information
	1.B.6.a. Secured records
	1.B.6.b. Confidentiality
	1.B.6.c. Social media policy
	1.C. Culture of Empowerment
	1.C.7. Peer governance
	1.C.7.a. Resident driven
	1.C.7.b. Grievance policy
	1.C.7.c. Community posts
	1.C.7.d. Length of stay
	1.C.7.e. Resident voice
	1.C.8. Resident involvement
	1.C.8.a. Reciprocal responsibility
	1.C.8.b. Leadership roles
	1.C.8.c. Recovery process
	1.D. Develop Staff Abilities
	1.D.9. Role modeling
	1.D.9.a. Self-care
	1.D.9.b. Boundaries
	1.D.9.c. Staff support
	1.D.9.d. Positive regard
	1.D.10. Staff qualifications
	1.D.10.a. Social model skills
	1.D.10.b. Credentials
	1.D.10.c. Staff development
	1.D.11. Culturally responsive
	1.D.11.a. Priority population
	1.D.11.b. Cultural training
	1.D.12. Job descriptions
	1.D.12.a. Roles and qualifications
	1.D.12.b. Resource linkage
	1.D.12.c. KSA
	1.D.13. Staff supervision
	1.D.13.a. Performance development
	1.D.13.b. Acknowledgements
	1.D.13.c. Work environment
	2. PHYSICAL ENVIRONMENT
	2.E. Home-like Environment
	2.E.14. Individual needs
	2.E.14.a. Clean and maintained
	2.E.14.b. Home-like furnishings
	2.E.14.c. Entrances and exits
	2.E.14.d. 50+ sq. ft. per bed
	2.E.14.e. Sink-toilet-shower
	2.E.14.f. Personal storage
	2.E.14.g. Food Storage
	2.E.14.h. Laundry
	2.E.14.i. Appliances
	2.E.15. Community building
	2.E.15.a. Meeting space
	2.E.15.b. Group space
	2.E.15.c. Dining area
	2.E.15.d. Recreational area
	2.F. Safe Healthy Environment
	2.F.16. Sober living
	2.F.16.a. Prohibited substances
	2.F.16.b. Prohibited items
	2.F.16.c. Drug screening
	2.F.16.d. Medication storage
	2.F.16.e. Peer accountability
	2.F.17. Home safety
	2.F.17.a. Functional and hazard free
	2.F.17.b. Health & safety codes
	2.F.17.c. Inspections & drills
	2.F.18. Promote health
	2.F.18.a. Smoking
	2.F.18.b. Universal precautions
	2.F.19. Emergency plan
	2.F.19.a. Procedures & postings
	2.F.19.b. Emergency contacts
	2.F.19.c. Emergency orientation
	2.F.19.d. Overdose readiness
	3. RECOVERY SUPPORT
	3.G. Facilitate Recovery
	3.G.20. Promote purpose
	3.G.20.a. Meaningful activities
	3.G.21. Recovery planning
	3.G.21.a. Person-centered plan
	3.G.21.b. Recovery capital
	3.G.21.c. Peer roles
	3.G.22. Community supports
	3.G.22.a. Resource directory
	3.G.22.b. Resource linkage
	3.G.23. Mutual support
	3.G.23.a. Weekly schedule
	3.G.23.b. Mutual aid
	3.G.24. Recovery support services
	3.G.24.a. RSS
	3.G.24.b. RSS Staff
	3.G.25. Clinical services
	3.G.25.a. Clinical services
	3.H. Model Prosocial Behaviors
	3.H.26. Respectful environment
	3.H.26.a. Model recovery
	3.H.26.b. Trauma informed
	3.H.26.c. Resident input
	3.I. Sense of Community
	3.I.27. Family-like
	3.I.27.a. Food preparation
	3.I.27.b. Housing choice
	3.I.27.c. Chores
	3.I.27.d. Household expenses
	3.I.27.e. Household meetings
	3.I.27.f. Common areas
	3.I.28. Internal community
	3.I.28.a. Informal activities
	3.I.28.b. Formal activities
	3.I.28.c. Social activities
	3.I.28.d. Milestone rituals
	3.I.29. External community
	3.I.29.a. Recovery linkage
	3.I.29.b. Recovery mentor
	3.I.29.c. Mutual aid meetings
	3.I.29.d. Resource linkage
	3.I.29.e. Multi-membership
	3.I.29.f. Social bonds
	4. GOOD NEIGHBOR
	4.J. Be a Good Neighbor
	4.J.30. Responsive neighbor
	4.J.30.a. Contact information
	4.J.30.b. Complaint response
	4.J.30.c. Neighbor interaction
	4.J.31. Courtesy rules
	4.J.31.a. Preemptive policies
	4.J.31.b. Parking