2.E.14.a. Clean and maintained


Verification that the residence is in good repair, clean, and well maintained.






Applies to all recovery residences.


The rule contains subjective terms: “good”, “clean”, and “well”. At minimum, these terms should be interpreted in a way that meets the needs of residents: Safe (hazard free), clean (prevents illness) and usable. To operationalize adherence to this rule, providers should have a process keeping the property clean (e.g. house chores), a process for identifying and addressing maintenance requests and a process for conducting periodic onsite reviews. Onsite reviews could include property self-assessment:

Hazard Free

  • Slip: wet, waxy, or dusty floors or loose leaves or pine needles
  • Trip: Uneven walking surfaces; Clutter or obstacles; Loose flooring, carpeting, rugs, mats; Uneven transitions, tiles, brinks; Electrical cords or cables; orPoor lighting

  • Fall: Unsafe, unstable or missing decking or stairs; Damaged handrails for stairs

  • Cut: Sharp objects; Nails or screws; Un-stored rake or lawn equipment; Broken glass; Splintered wood

  • Fire: Unattended flames: candles, cigarettes, fire; Overloaded outlets: more than 2 large appliances plugged-into an outlet; Electrical cords are in disrepair; Flammable materials (paper, fabric) or liquids (lighter fluid) are stored near ignition sources; Space heater is less than 3 ft away from walls, newspapers, clothing or other flammable material; Clothes dry lint trap clean

Clean and Usable

  • Property is free from: Foul odors such as ammonia from urine, mold, mildew, rotting food; Evidence of pests (dead or alive); Dirty, dust, grease, grim, mold… to a degree that raises to the level of a health concern.
  • Kitchen appliances are grease-free.

  • Appliances are safe and in working condition: Heating / HVAC; Hot Water heater; Kitchen appliances and ventilation; Laundry washer and dryer.


  • Are policies and procedures in place that ensure that properties are in good repair, clean, and well maintained?

  • Does the property appear to be in good repair, clean, and well maintained?


  • Policy and procedure

  • Staff / Peer leadership role description – one or more roles are responsible for ensuring that the properties are good repair, clean, and well maintained

  • Onsite review confirmation that the property is in good repair, clean, and well maintained


See the Onsite Review: Property Assessment in this document under the section entitled: What evidence is used during certification?

Course Syllabus

Not Enrolled
1.A. Operate with Integrity
1.A.1. Use mission and vision as guides for decision making
1.A.1.a. Mission
1.A.1.b. Vision
1.A.2. Adhere to legal and ethical codes and use best business practices
1.A.2.a. Business entity
1.A.2.b. Insurance
1.A.2.c. Property permission
1.A.2.d. Legal compliance
1.A.2.e. Ethical marketing
1.A.2.f. Background checks
1.A.2.g. Paying residents
1.A.2.h. Financial boundaries
1.A.2.i. Code of Ethics
1.A.3. Financial accounting
1.A.3.a. Fee transparency
1.A.3.b. Accounting system
1.A.3.c. Refund policies
1.A.3.d. 3rd party payments
1.A.4. Data collection
1.A.4.a. Resident information
1.B. Uphold Residents’ Rights
1.B.5. Rights and Requirements
1.B.6. Resident information
1.B.6.a. Secured records
1.B.6.b. Confidentiality
1.B.6.c. Social media policy
1.C. Culture of Empowerment
1.C.7. Peer governance
1.C.7.a. Resident driven
1.C.7.b. Grievance policy
1.C.7.c. Community posts
1.C.7.d. Length of stay
1.C.7.e. Resident voice
1.C.8. Resident involvement
1.C.8.a. Reciprocal responsibility
1.C.8.b. Leadership roles
1.C.8.c. Recovery process
1.D. Develop Staff Abilities
2.E. Home-like Environment
2.F. Safe Healthy Environment
Recovery Residence Certification
3.G. Facilitate Recovery
3.G.20. Promote purpose
3.G.20.a. Meaningful activities
3.G.21. Recovery planning
3.G.21.a. Person-centered plan
3.G.21.b. Recovery capital
3.G.21.c. Peer roles
3.G.22. Community supports
3.G.22.a. Resource directory
3.G.22.b. Resource linkage
3.G.23. Mutual support
3.G.23.a. Weekly schedule
3.G.23.b. Mutual aid
3.G.24. Recovery support services
3.G.24.a. RSS
3.G.24.b. RSS Staff
3.G.25. Clinical services
3.G.25.a. Clinical services
3.H. Model Prosocial Behaviors
3.H.26. Respectful environment
3.H.26.a. Model recovery
3.H.26.b. Trauma informed
3.H.26.c. Resident input
3.I. Sense of Community
4.J. Be a Good Neighbor
4.J.30. Responsive neighbor
4.J.30.a. Contact information
4.J.30.b. Complaint response
4.J.30.c. Neighbor interaction
4.J.31. Courtesy rules
4.J.31.a. Preemptive policies
4.J.31.b. Parking