1.A.4.a. Resident information


Policies and procedures regarding collection of resident’s information. At a minimum data collection will:

  • Protect individual’s identity,

  • Be used for continuous quality improvement, and

  • Be part of day-to-day operations and regularly reviewed by staff and residents (where appropriate).






This standard rule applies to all recovery residence levels of support.


  • What type of “resident’s information” is this standard referencing? NARR does not prescribe what types of information that is collected or how it is used. This standard is meant to ensure that providers collect data (information) that is used to improve the outcomes for the residents they serve. This can look different across levels of support and from recovery residence to recovery residence.  Affiliates may offer guidance and coordinate aggregated data collection across providers to establish the value of recovery residences to policy makers and funders.

  • What type of “outcomes” is this standard referencing?  Outcome measures refer to outcomes related to the residents. NARR does not prescribe what outcomes measures are collected. This can look different across levels of support and from recovery residence to recovery residence. Examples include abstinence, social determinants of health, mental health improvement, employment, monthly income, criminal justice engagement, recovery capital scale scores, quality of life measurement scores…

  • What types of information protection is this standard referencing?  While most recovery residences may not be legally required to adhere to privacy laws, NARR’s position is that ethically, recovery residence must protect personally identifiable information (PII), which is any data that could potentially identify a specific individual.

  • What types of performance data do NARR Affiliates collect? NARR Affiliates often collect aggregated data, which is high-level data collected by combining individual data. For example, occupancy and vacancy rates, average length of stay, the gender, age and race of those moving in or moving out, or number of residents utilizing rental assistance.



  • Does the recovery residence have a policy and procedure regarding the collection of resident’s information?

    • If yes, does it describe how the information is:

      • protected?

      • used for continuous quality improvement?

      • guides day-to-day operations?

      • regularly reviewed or evaluated and by whom?


  • Policy and procedures
  • Interview questions – How has the recovery residence collected and used data to inform change? Who sees the data, and how can they share change?

  • Aggregated performance data submitted to TROHN



Below are several resources around implementing quality improvement protocols:

Course Syllabus

Not Enrolled
1.A. Operate with Integrity
1.A.1. Use mission and vision as guides for decision making
1.A.1.a. Mission
1.A.1.b. Vision
1.A.2. Adhere to legal and ethical codes and use best business practices
1.A.2.a. Business entity
1.A.2.b. Insurance
1.A.2.c. Property permission
1.A.2.d. Legal compliance
1.A.2.e. Ethical marketing
1.A.2.f. Background checks
1.A.2.g. Paying residents
1.A.2.h. Financial boundaries
1.A.2.i. Code of Ethics
1.A.3. Financial accounting
1.A.3.a. Fee transparency
1.A.3.b. Accounting system
1.A.3.c. Refund policies
1.A.3.d. 3rd party payments
1.A.4. Data collection
1.A.4.a. Resident information
1.B. Uphold Residents’ Rights
1.B.5. Rights and Requirements
1.B.6. Resident information
1.B.6.a. Secured records
1.B.6.b. Confidentiality
1.B.6.c. Social media policy
1.C. Culture of Empowerment
1.C.7. Peer governance
1.C.7.a. Resident driven
1.C.7.b. Grievance policy
1.C.7.c. Community posts
1.C.7.d. Length of stay
1.C.7.e. Resident voice
1.C.8. Resident involvement
1.C.8.a. Reciprocal responsibility
1.C.8.b. Leadership roles
1.C.8.c. Recovery process
1.D. Develop Staff Abilities
Quiz: Recovery Residences in the US
2.E. Home-like Environment
2.F. Safe Healthy Environment
Recovery Residence Certification
3.G. Facilitate Recovery
3.G.20. Promote purpose
3.G.20.a. Meaningful activities
3.G.21. Recovery planning
3.G.21.a. Person-centered plan
3.G.21.b. Recovery capital
3.G.21.c. Peer roles
3.G.22. Community supports
3.G.22.a. Resource directory
3.G.22.b. Resource linkage
3.G.23. Mutual support
3.G.23.a. Weekly schedule
3.G.23.b. Mutual aid
3.G.24. Recovery support services
3.G.24.a. RSS
3.G.24.b. RSS Staff
3.G.25. Clinical services
3.G.25.a. Clinical services
3.H. Model Prosocial Behaviors
3.H.26. Respectful environment
3.H.26.a. Model recovery
3.H.26.b. Trauma informed
3.H.26.c. Resident input
3.I. Sense of Community
4.J. Be a Good Neighbor
4.J.30. Responsive neighbor
4.J.30.a. Contact information
4.J.30.b. Complaint response
4.J.30.c. Neighbor interaction
4.J.31. Courtesy rules
4.J.31.a. Preemptive policies
4.J.31.b. Parking