Progress

3.G.24.b. RSS Staff

Measure Up: A Guide to the NARR Standard and Code of Ethics > 3.G. Facilitate Recovery > 3.G.24. Recovery support services > 3.G.24.b. RSS Staff

Rule

Ongoing performance support and training are provided for staff.

Levels

I

II

III

IV

N/A

N/A

✔

✔

This rule applies to Level III and IV.

Guidance

This rule is specific to NARR standard 3.G.24 regarding the delivery of structured recovery support services and/or life skills development. As such, it is a delineating factor between lower (Is and IIs) and higher (IIIs and IVs) levels of support. In addition to being trained or credentialed to deliver the recovery support services reference in standard 3.G.24, staff must also receive supervision. Within this rule, NARR uses the phrase, “ongoing performance support and training” to describe what behavioral health clinicians refer to as “supervision”. While administrative oversight is important, “supervison” in this context refers to supporting staffs performance in a role or delivering a particular service with fidelity. This includes support around self-care and maintaining ethical boundries. Workforce skills development, role boundaries and fidelity to the service model are important across all recovery residences, but it is vital for level IIIs and IVs. Higher levels of support serve higher needs and more vulnerable populations.

Evaluation

Is there evidence that staff who provide recovery support services or life skills development referenced in NARR standard 3.G.24 receive ongoing performance support and training (supervision)?

Evidence

Evidence that this rule is being upheld should be found in the leadership manual.

 

Resources

Course Syllabus

Not Enrolled
1. ADMINISTRATIVE AND OPERATIONAL
1.A. Operate with Integrity
1.A.1. Use mission and vision as guides for decision making
1.A.1.a. Mission
1.A.1.b. Vision
1.A.2. Adhere to legal and ethical codes and use best business practices
1.A.2.a. Business entity
1.A.2.b. Insurance
1.A.2.c. Property permission
1.A.2.d. Legal compliance
1.A.2.e. Ethical marketing
1.A.2.f. Background checks
1.A.2.g. Paying residents
1.A.2.h. Financial boundaries
1.A.2.i. Code of Ethics
1.A.3. Financial accounting
1.A.3.a. Fee transparency
1.A.3.b. Accounting system
1.A.3.c. Refund policies
1.A.3.d. 3rd party payments
1.A.4. Data collection
1.A.4.a. Resident information
1.B. Uphold Residents’ Rights
1.B.5. Rights and Requirements
1.B.6. Resident information
1.B.6.a. Secured records
1.B.6.b. Confidentiality
1.B.6.c. Social media policy
1.C. Culture of Empowerment
1.C.7. Peer governance
1.C.7.a. Resident driven
1.C.7.b. Grievance policy
1.C.7.c. Community posts
1.C.7.d. Length of stay
1.C.7.e. Resident voice
1.C.8. Resident involvement
1.C.8.a. Reciprocal responsibility
1.C.8.b. Leadership roles
1.C.8.c. Recovery process
1.D. Develop Staff Abilities
Quiz: Recovery Residences in the US
2. PHYSICAL ENVIRONMENT
2.E. Home-like Environment
2.F. Safe Healthy Environment
Recovery Residence Certification
3. RECOVERY SUPPORT
3.G. Facilitate Recovery
3.G.20. Promote purpose
3.G.20.a. Meaningful activities
3.G.21. Recovery planning
3.G.21.a. Person-centered plan
3.G.21.b. Recovery capital
3.G.21.c. Peer roles
3.G.22. Community supports
3.G.22.a. Resource directory
3.G.22.b. Resource linkage
3.G.23. Mutual support
3.G.23.a. Weekly schedule
3.G.23.b. Mutual aid
3.G.24. Recovery support services
3.G.24.a. RSS
3.G.24.b. RSS Staff
3.G.25. Clinical services
3.G.25.a. Clinical services
3.H. Model Prosocial Behaviors
3.H.26. Respectful environment
3.H.26.a. Model recovery
3.H.26.b. Trauma informed
3.H.26.c. Resident input
3.I. Sense of Community
4. GOOD NEIGHBOR
4.J. Be a Good Neighbor
4.J.30. Responsive neighbor
4.J.30.a. Contact information
4.J.30.b. Complaint response
4.J.30.c. Neighbor interaction
4.J.31. Courtesy rules
4.J.31.a. Preemptive policies
4.J.31.b. Parking