Progress

1.C.7.c. Community posts

Measure Up: A Guide to the NARR Standard and Code of Ethics > 1.C. Culture of Empowerment > 1.C.7. Peer governance > 1.C.7.c. Community posts

Rule

Verification that written resident’s rights and requirements (e.g. residence rules and grievance process) are posted or otherwise available in common areas.

Levels

I

II

III

IV

✔

✔

✔

✔

This rule apples to all levels of recovery residences.

Guidance

Recovery residences must make the house rules and grievance process readily available. This is typically done by posting these documents on the community bulletin board or in a binder stored within common areas within reach property. As technology has progressed, some have begun making these documents digitally available through a website or app. If a provider relies on the digital method, they must show how all residents have access to the technology required to access the required posts. To be on the safe side, providers may consider both posting printed copies in the common areas of each property and making them available through digital technology.

Evaluation

  • Are resident’s rights and requirements (House rules) posted or available in common areas?
  • Is the grievance process posted or available in common areas?

 

Evidence

  • Policy and procedure

  • Onsite visual confirmation of house rules

  • Onsite visual confirmation of grievance process

References

Course Syllabus

Not Enrolled
1. ADMINISTRATIVE AND OPERATIONAL
1.A. Operate with Integrity
1.A.1. Use mission and vision as guides for decision making
1.A.1.a. Mission
1.A.1.b. Vision
1.A.2. Adhere to legal and ethical codes and use best business practices
1.A.2.a. Business entity
1.A.2.b. Insurance
1.A.2.c. Property permission
1.A.2.d. Legal compliance
1.A.2.e. Ethical marketing
1.A.2.f. Background checks
1.A.2.g. Paying residents
1.A.2.h. Financial boundaries
1.A.2.i. Code of Ethics
1.A.3. Financial accounting
1.A.3.a. Fee transparency
1.A.3.b. Accounting system
1.A.3.c. Refund policies
1.A.3.d. 3rd party payments
1.A.4. Data collection
1.A.4.a. Resident information
1.B. Uphold Residents’ Rights
1.B.5. Rights and Requirements
1.B.6. Resident information
1.B.6.a. Secured records
1.B.6.b. Confidentiality
1.B.6.c. Social media policy
1.C. Culture of Empowerment
1.C.7. Peer governance
1.C.7.a. Resident driven
1.C.7.b. Grievance policy
1.C.7.c. Community posts
1.C.7.d. Length of stay
1.C.7.e. Resident voice
1.C.8. Resident involvement
1.C.8.a. Reciprocal responsibility
1.C.8.b. Leadership roles
1.C.8.c. Recovery process
1.D. Develop Staff Abilities
Quiz: Recovery Residences in the US
2. PHYSICAL ENVIRONMENT
2.E. Home-like Environment
2.F. Safe Healthy Environment
Recovery Residence Certification
3. RECOVERY SUPPORT
3.G. Facilitate Recovery
3.G.20. Promote purpose
3.G.20.a. Meaningful activities
3.G.21. Recovery planning
3.G.21.a. Person-centered plan
3.G.21.b. Recovery capital
3.G.21.c. Peer roles
3.G.22. Community supports
3.G.22.a. Resource directory
3.G.22.b. Resource linkage
3.G.23. Mutual support
3.G.23.a. Weekly schedule
3.G.23.b. Mutual aid
3.G.24. Recovery support services
3.G.24.a. RSS
3.G.24.b. RSS Staff
3.G.25. Clinical services
3.G.25.a. Clinical services
3.H. Model Prosocial Behaviors
3.H.26. Respectful environment
3.H.26.a. Model recovery
3.H.26.b. Trauma informed
3.H.26.c. Resident input
3.I. Sense of Community
4. GOOD NEIGHBOR
4.J. Be a Good Neighbor
4.J.30. Responsive neighbor
4.J.30.a. Contact information
4.J.30.b. Complaint response
4.J.30.c. Neighbor interaction
4.J.31. Courtesy rules
4.J.31.a. Preemptive policies
4.J.31.b. Parking