1.A.3.c. Refund policies

Rule

A policy and practice documenting that a resident is fully informed regarding refund policies prior to the individual entering into a binding agreement.

Levels

This standard rule applies to all recovery residence levels of support.

Guidance

The refund policy should be written, transparent and disclosed to applicants and new residents prior to them signing a resident agreement.

It is one thing to have a refund policy and to disclose it. It is another thing to evaluate whether the policy and procedure that is ethical and legal. While NARR does not prescribe a set of refund policies, Affiliates may offer recovery residences guidance. For example, requiring several months in advance and not refunding a prorated amount to someone who moves out, for whatever reason, in the first ____ days is arguably exploitative. Providers within a state may come to a consensus around what consider appropriate.

• Refund policies that are not ethic do not uphold the spirit of Standard 1.A.2. Adhere to legal and ethical codes and use best business practices. Moreover, would be a violation of
• Refund policies that are not leal would be in conflict with Standard rule 1.A.2.d. A statement attesting to compliance with nondiscriminatory state and federal requirements.

Evaluation

• Is there a policy and procedure regarding residents being fully informed of refund policies prior to the individual entering into a binding agreement?

Evidence

• Policy and procedure
• Resident orientation checklist
• Resident agreement

References