Understanding Conflict

Principle: Conflict is an inevitable part of human interaction.

Promise: Recognizing the nature of conflict can lead to healthier management.

Playbook:

1. Identify Early Signs: Learn to recognize the early signs of conflict, such as increased tension, misunderstandings, or frustrations. Awareness of these signs allows for proactive intervention.
2. Assess the Situation: Evaluate the context and the stakes involved. Understanding the underlying issues can help you choose the right approach to manage the conflict.
3. Stay Calm: Maintaining composure helps you prevent the conflict from escalating. When you model calm behavior, you influence others’ reactions.
4. Listen Actively: Show genuine interest in the other’s perspectives. Listening can often defuse the situation and lead to a better understanding of the root cause.
5. Acknowledge the Conflict: Accept that conflict is present. Denial can lead to a worsening of the situation, while acknowledgment can pave the way for a constructive discussion.

Prompt: Reflect on a recent conflict at your recovery home. Identify the early signs that were present. Consider what you might have done differently at each step of the Playbook to manage the situation more effectively.