Evaluating Conflict Navigation Success

Principle: Regular evaluation of conflict navigation efforts is essential for continuous improvement.

Promise: Systematic evaluation helps refine techniques and strategies for better outcomes.

Playbook:

1. Define Success Criteria: Establish clear, measurable criteria for what constitutes a successful resolution. This might include factors like satisfaction of all parties involved, the absence of recurring conflicts, or improvements in relationships.
2. Collect Feedback from Involved Parties: After resolving a conflict, gather feedback from all parties involved about the process and outcomes. This feedback is vital for understanding the effectiveness of the resolution strategies used.
3. Analyze Outcomes: Review the feedback and other relevant data to assess how well the conflict was resolved according to the established success criteria. Look for patterns or trends that can inform future conflict resolution efforts.
4. Identify Lessons Learned: From each conflict resolution, draw lessons that can be applied to future situations. This continuous learning is crucial for improving your conflict navigation skills and strategies.
5. Implement Improvements: Based on the analysis and lessons learned, make targeted changes to your conflict resolution processes and practices. Communicate these changes to your team and monitor their impact over time.

Prompt: Choose a recent conflict resolution you were involved in. Using the steps in the Playbook, evaluate its success. What worked well? What didn’t? Based on your analysis, identify at least one improvement you can make in your conflict navigation approach and plan how to implement it.