Building Trust

Principle: Trust is foundational for effective conflict navigation.

Promise: Cultivating trust can lead to quicker and more effective conflict resolution.

Playbook:

1. Be Consistent: Demonstrate reliability through your consistent actions. Consistency in what you say and do builds credibility and trust among those you lead and serve.
2. Keep Promises: Always follow through on your commitments. When people see that you are dependable, they are more likely to trust you in conflict situations.
3. Show Empathy: Regularly express understanding and genuine concern for others’ feelings and experiences. Empathy not only builds trust but also deepens relationships.
4. Communicate Openly: Maintain transparency in your communication. Share information freely where appropriate and be honest about your thoughts and feelings.
5. Acknowledge Good Faith Efforts: Recognize and appreciate efforts by others to resolve conflicts or contribute positively. This acknowledgment can reinforce trust and encourage further cooperation.

Prompt: Identify a relationship in your work environment where trust could be improved. Choose one or two strategies from the Playbook to focus on over the next month. Reflect on how these actions affect the relationship and the overall atmosphere.