Restoration

Conflict Resolution > Restoration

Principle: Restoration goes beyond resolving a conflict to fully restore relationships.

Promise: Pursuing restoration of relationships can lead to a stronger, more united recovery community.

Playbook:

  1. Understand the Depth of the Issue: Identify the underlying issues and emotions that contributed to the conflict. Restoration often requires addressing these deeper concerns.
  2. Allow for Full Expression of Feelings: Create a safe space where all parties can express their feelings about the conflict without fear of judgment. This expression is crucial for moving past any hurt caused by the conflict.
  3. Encourage Mutual Understanding: Facilitate a dialogue that helps each party understand the other’s perspective. This understanding can build empathy and pave the way for genuine forgiveness and restoration.
  4. Facilitate a Genuine Apology: Encourage those involved to offer sincere apologies where appropriate. A genuine apology can be a powerful step towards mending relationships.
  5. Monitor the Healing Process: Restoration can be a lengthy process. Continuously check in with all parties involved to support and guide them through their healing journey.

Prompt: Think of a conflict that has been resolved but where the relationship has not been fully restored. Using the steps in the Playbook, outline a plan to move towards restoration. Consider what actions would be necessary from each party involved to achieve a complete restoration of the relationship.