Virtual Conflicts

Principle: Conflicts can also occur in virtual settings and need tailored navigation strategies.

Promise: Effectively managing virtual conflicts can maintain harmony and clarity.

Playbook:

1. Use Clear and Respectful Communication: In virtual interactions, clear and respectful communication is crucial because non-verbal cues are limited. Use precise language and avoid ambiguous statements that could be misinterpreted.
2. Ensure Misunderstandings Are Promptly Addressed: Quickly clarify any misunderstandings that arise, as they can escalate more rapidly in virtual environments. If a message is unclear, ask for clarification immediately.
3. Maintain Online Etiquette: Adhere to the same standards of respect and professionalism online as you would in person. This includes being punctual for virtual meetings, being prepared, and respecting others’ speaking time.
4. Use Video When Possible: When discussing sensitive issues, use video calls rather than text-based methods. Seeing each other can enhance understanding and reduce miscommunications.
5. Follow Up in Person If Necessary: If a virtual conflict remains unresolved, arrange a followup in person if possible, or via a phone call if not. Direct communication can often resolve issues that are difficult to settle online.

Prompt: Think about a recent conflict that occurred over digital communication. Reflect on the communication methods used and consider if different approaches, like a video call, might have helped resolve the conflict more effectively.