Feedback Loops

Principle: Continuous feedback is vital for improving conflict navigation strategies.

Promise: Establishing effective feedback loops can enhance your conflict navigation skills and practices.

Playbook:

1. Implement Regular Feedback Sessions: Schedule regular meetings where sta: and residents can discuss past conflicts and provide feedback on how they were handled. These sessions should be structured to encourage open and honest communication.
2. Encourage Honest Feedback: Create a safe environment where everyone feels comfortable sharing their opinions and experiences without fear of retribution. Emphasize the value of diverse perspectives in improving conflict navigation.
3. Analyze Feedback for Patterns: Look for recurring themes or issues in the feedback that may indicate systemic problems or areas needing particular attention. This analysis can guide targeted improvements in conflict management strategies.
4. Make Adjustments Based on Feedback: Use the insights gained from feedback to refine conflict resolution processes, training, and policies. Ensure that changes are communicated back to the team and implemented effectively.
5. Acknowledge the Contributions of Feedback Providers: Show appreciation for the feedback provided by staff and residents. Recognizing those who contribute can motivate continued participation and encourage a culture of continuous improvement.

Prompt: Identify a recent conflict that was resolved within your recovery home. Gather feedback from those involved in or affected by the conflict. Analyze this feedback to determine what was effective and what could be improved. Plan one change to your conflict resolution approach based on this feedback.