1.C.7.e. Resident voice

Rule

Evidence that residents have opportunities to be heard in the governance of the residence; however, decision making remains with the operator.

Levels

I	II	III	IV
N/A	✔	✔	✔

This rule does not apply to level Is, because they do not have an operator. However, Level Is are democratically run, so they align with the spirit of this rule.

Guidance

Whereas 1.C.7.a. Community-driven governance focused on residents making decisions or rules and enforcing them amongst themselves; this standard rule highlights a process in which residents can inform the operator’s policies, procedures or activities.

Evaluation

Is there evidence that resident voices are heard in the rule- or decision- making?

Evidence

Policy and procedure
Interview: With the understanding that decision making remains with the operator, how are residents given the opportunities to be heard in the governance of the residence?

Resource

Appendix: Structure and Accountability

Course Syllabus

Not Enrolled

Measure Up: A Guide to the NARR Standard and Code of Ethics

	1. ADMINISTRATIVE AND OPERATIONAL
	1.A. Operate with Integrity
	1.A.1. Use mission and vision as guides for decision making
	1.A.1.a. Mission
	1.A.1.b. Vision
	1.A.2. Adhere to legal and ethical codes and use best business practices
	1.A.2.a. Business entity
	1.A.2.b. Insurance
	1.A.2.c. Property permission
	1.A.2.d. Legal compliance
	1.A.2.e. Ethical marketing
	1.A.2.f. Background checks
	1.A.2.g. Paying residents
	1.A.2.h. Financial boundaries
	1.A.2.i. Code of Ethics
	1.A.3. Financial accounting
	1.A.3.a. Fee transparency
	1.A.3.b. Accounting system
	1.A.3.c. Refund policies
	1.A.3.d. 3rd party payments
	1.A.4. Data collection
	1.A.4.a. Resident information
	1.B. Uphold Residents’ Rights
	1.B.5. Rights and Requirements
	1.B.5.a. Applicant orientation
	1.B.6. Resident information
	1.B.6.a. Secured records
	1.B.6.b. Confidentiality
	1.B.6.c. Social media policy
	1.C. Culture of Empowerment
	1.C.7. Peer governance
	1.C.7.a. Resident driven
	1.C.7.b. Grievance policy
	1.C.7.c. Community posts
	1.C.7.d. Length of stay
	1.C.7.e. Resident voice
	1.C.8. Resident involvement
	1.C.8.a. Reciprocal responsibility
	1.C.8.b. Leadership roles
	1.C.8.c. Recovery process
	1.D. Develop Staff Abilities
	1.D.9. Role modeling
	1.D.9.a. Self-care
	1.D.9.b. Boundaries
	1.D.9.c. Staff support
	1.D.9.d. Positive regard
	1.D.10. Staff qualifications
	1.D.10.a. Social model skills
	1.D.10.b. Credentials
	1.D.10.c. Staff development
	1.D.11. Culturally responsive
	1.D.11.a. Priority population