4.J.30.a. Contact information
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Rule
Policies and procedures provide neighbors with the responsible person’s contact information upon request.
Levels
|
I |
II |
III |
IV |
|
✔ |
✔ |
✔ |
✔ |
This rule applies to all levels.
Guidance
Whether it be a “knock on the door” from code compliance or a neighbor with a concern, residents should be instructed to provide the responsible person’s contact information upon request. This will save a great deal around stress and confusion. It will also help ensure that incidents are documented and addressed.
Evaluation
Is there policies and procedures that instructs residents and staff to provide neighbors with the responsible person’s contact information upon request?
Evidence
Evidence that this rule is uphold should be documented in the resident packet, leadership manual and onsite review.